Terms & Conditions – The Complete Guide to Using the tenx365 Platform

These terms and conditions apply to the use of the tenx365 platform and all its services. By opening an account, playing any game, placing a bet, or making a deposit on tenx365, you are deemed to have accepted these terms.

Tenx365 is an entertainment platform offering a wide range of gaming services, including online casino games, slots, Sports Betting, and bingo. Participation on our platform is entirely voluntary and at the user's own discretion.

Tenx365 reserves the right to discontinue service to any user at any time without providing a reason. However, this right will not be exercised arbitrarily — it applies only in cases of policy violations.

The following eligibility requirements must be met to register on tenx365:

• You must be at least 18 years old and online gaming must be legally permitted in your country
• All information provided must be truthful, accurate, and up to date
• Each individual may operate one account only
• You must provide your own name, address, and contact details at the time of registration
• Registering on behalf of another person is not permitted

Tenx365 may request identity documents — such as a national ID, passport, or other verification documents — at any time. Failure to provide the required documents may result in a temporary account suspension.

Users are solely responsible for keeping their password and login credentials secure. Any unauthorized access to your account must be reported to our support team immediately.

Deposits on tenx365 can be made via bKash, Nagad, Rocket, and other approved payment methods. All deposit transactions are generally credited to your account instantly.

• Minimum deposit amount is BDT 100 (one hundred taka)
• KYC (Know Your Customer) verification is mandatory before any withdrawal
• Additional identity verification may be required for your first withdrawal
• Withdrawals can only be made to the same account used for deposits
• Payments to third-party accounts or in cash are not processed

Tenx365 reserves the right to conduct additional verification on suspicious transactions. Compliance with Anti-Money Laundering (AML) regulations is a legal obligation we take seriously.

Tenx365 regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are outlined in the respective offer details. General bonus conditions are listed below:

• All bonuses are subject to wagering requirements – typically ranging from 5x to 30x
• Wagering requirements must be completed within a specified period after claiming a bonus
• Bonus claims from multiple accounts within the same household or IP address are not permitted
• Bonuses claimed using a VPN or proxy will be forfeited
• Bets placed on certain games may not count toward bonus wagering requirements

Tenx365 reserves the right to modify, suspend, or cancel any bonus offer at any time. Active bonuses may also be subject to changes without prior notice.

All games on tenx365 are conducted with complete integrity. Game outcomes are determined using internationally recognised RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

A few important points regarding gaming:

• If a connection is lost mid-game, the outcome will be determined based on the last recorded game state
• In the event of abnormal outcomes caused by a technical error, tenx365 reserves the right to void the affected bets
• In Sports Betting, if a match is cancelled, the wagered amount will be refunded
• In the event of a technical issue at the Live Casino, the dealer's decision shall be considered final
• Abnormal odds or payouts resulting from clear human or technical errors will be voided

Tenx365 guarantees that we never take any action to influence game outcomes. Our gaming system is completely fair and impartial.

The following activities are strictly prohibited on tenx365 and will result in immediate action upon detection:

• Using bots, scripts, or automated software to play games or place bets
• Opening multiple accounts or using another person's account
• Money laundering or transactions involving illegal funds
• Knowingly exploiting technical glitches in any game
• Conducting cyberattacks, hacking, or deploying malware against the platform
• Harassing other users or spreading misleading information
• Bonus abuse – exploiting bonuses in violation of platform policies

Tenx365 places the highest priority on protecting your personal information. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policy Available on the page.

• Your data is never sold to third parties
• Information may be disclosed to authorities only when required by legal obligation
• All data is protected with 256-bit SSL encryption
• Payment information is secured in compliance with PCI DSS standards

For any questions or concerns regarding your personal information, please contact our support team.

Users may request account closure at any time. The account will be closed within 24 hours of the request, and any verified balance will be returned.

Tenx365 may suspend or terminate an account for any of the following reasons:

• Providing false or incomplete registration information
• Violating platform policies or engaging in prohibited activities
• Extended inactivity (generally 12 months)
• KYC Verification Failed
• Court orders or directives from law enforcement authorities

Tenx365 is not liable for any direct or indirect financial losses resulting from gaming. Online gaming carries financial risk, and participation is entirely at your own risk.

Tenx365 is not liable for losses resulting from technical issues, internet outages, or third-party causes. However, where a loss is directly due to our own error, we will consider reasonable compensation.

If a dispute arises, please contact our support team in the first instance. If the matter is not resolved within 7 business days, it will be settled through arbitration.

Tenx365 reserves the right to update these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify members via email or an on-platform notice.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised terms.

These terms and conditions have been prepared in English. In the event of any interpretive dispute, the English version shall be considered the definitive reference.